When should a forwarder provide its standard terms and conditions to a shipper?

Providing standard terms and conditions to a shipper before any shipment occurs is essential for several reasons. Firstly, these terms outline the responsibilities, rights, and liabilities of both the forwarder and the shipper, ensuring that both parties understand the contractual obligations from the outset. This transparency helps prevent misunderstandings or disputes that may arise during the shipment process.

Furthermore, having these terms in place prior to shipment allows the shipper to make informed decisions and plan accordingly. By reviewing the conditions beforehand, the shipper can evaluate the forwarder's policies on issues such as delays, damage liability, and payment terms, enabling better preparation and risk management.

Providing terms only after the first shipment, upon request, or just a week before the shipment may expose the forwarder to potential liability disputes or shipper dissatisfaction, as the shipper might feel unprepared for the contractual conditions governing their shipment. Establishing these terms early in the relationship promotes a professional business environment and fosters trust between the shipper and the forwarder.