What must be clearly defined in a forwarder's agency relationship?

In a forwarder's agency relationship, it is crucial to clearly define the responsibilities of the forwarder because this ensures that both the forwarder and the client have a mutual understanding of their roles and obligations within the shipping process. This definition includes specific duties such as arranging transportation, handling documentation, and ensuring compliance with regulations. By explicitly stating the responsibilities, potential misunderstandings or disputes can be minimized, and accountability is established, which is essential for efficient operations and customer satisfaction.

While other aspects like pricing structure, shipping routes, and delivery timelines are important in logistics, the foundation of a successful agency relationship hinges on clearly articulated responsibilities. This clarity helps delineate what the forwarder is expected to do, which is vital for both managing client expectations and fostering a cooperative working relationship.