What is the appropriate method for notifying a transportation carrier of a shortage or visible damage upon delivery?

The appropriate method for notifying a transportation carrier of a shortage or visible damage upon delivery is to provide initial notice on the delivery receipt. This is crucial because the delivery receipt serves as a formal document that records the condition of the goods at the time of delivery. By indicating any discrepancies or damages directly on this receipt, it creates an official record that can be referred to later in the event of a claim or dispute.

This immediate documentation helps ensure that the carrier acknowledges the issue right away and can take necessary actions, such as investigating the matter or starting a claims process. It is also beneficial for the shipper because it lays the groundwork for any potential claims for reimbursement or restitution for the damages incurred.

While other methods, such as emailing or calling customer service, may also be used to report issues, they do not provide the same level of formal documentation that is critical in these situations. Filing a formal complaint may be necessary later, but it is more suited for ongoing issues or grievances rather than immediate notification of a delivery problem.